Refund Policy

Last updated: May 2026

1. All sales are final

ALL CDK CODES SOLD THROUGH PUB CDK STORE ARE NON-REFUNDABLE. BY PLACING AN ORDER ON THIS SITE, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE PURCHASING A DIGITAL ELECTRONIC GOOD. A ONE-TIME-USE PRODUCT CODE AND THAT THIS PURCHASE IS FINAL AT THE MOMENT OF DELIVERY. YOU AGREE TO THIS WHEN CHECKING OUT ANY PRODUCT ON THIS SITE. PLEASE READ FULL REFUND POLICY FOR EXCEPTIONS AND MORE IN DETAIL ON REFUND POLICY

Unlike physical merchandise, a CDK code cannot be "returned" in any meaningful sense. Once the code has been transmitted to your email address or made available in your account order history, the product has been delivered in full and the transaction is complete. The code exists as data and cannot be recalled, deactivated by us, or re-stocked for resale. There is no equivalent of a physical product that can be sent back, inspected, and refunded. For this reason, we do not offer refunds, cancellations, or exchanges on delivered codes under any circumstance.

2. Express waiver of cancellation rights for digital content

Where applicable consumer protection law would otherwise grant you a statutory withdrawal or cooling-off period for online purchases (including but not limited to the European Union Consumer Rights Directive 14-day right of withdrawal, the United Kingdom Consumer Contracts Regulations, and equivalent provisions in other jurisdictions), you expressly acknowledge and consent to the following at the time of purchase:

• The product you are purchasing is digital content that is supplied immediately upon completion of payment verification.
• You request and consent to immediate delivery of the digital content.
• You understand and agree that, by requesting immediate delivery, you waive any statutory right of withdrawal or cancellation that would otherwise apply.
• You acknowledge that your right to withdraw from the contract is extinguished at the moment performance begins (i.e. when code delivery is initiated).

This waiver is made knowingly and voluntarily in exchange for immediate access to the digital product. By completing checkout, you confirm and agree to this consent.

3. Chargebacks will be disputed

Any chargeback, payment reversal, or dispute initiated against a delivered order will be contested in full. This applies to disputes filed with credit card issuers, Stripe, debit networks, or any other payment processor.

When you place an order, our systems record an evidence package intended specifically for the defense of payment disputes. This evidence includes, without limitation:

• The timestamp of order creation
• The IP address and device characteristics of the device used to place the order
• The buyer email address tied to the account used to place the order
• The exact products ordered and the amount charged
• The timestamp at which payment was verified by Stripe or another processor
• The timestamp at which the CDK code was delivered to the email address on file
• Delivery confirmation logs from our email service provider
• Records of any communication between the buyer and our support team

This evidence package is submitted in full to the relevant payment processor or card network in response to any dispute. Card networks including Visa, Mastercard, American Express, and Discover all recognize digital fulfillment evidence as valid proof of product delivery, and routinely resolve such disputes in favor of the merchant when delivery can be demonstrated.

Filing a fraudulent chargeback, meaning a chargeback claim where the buyer received the product but nonetheless disputes the charge, constitutes payment fraud. Depending on jurisdiction, this conduct may also constitute wire fraud, mail fraud, or theft of services, and is reportable to law enforcement and to the financial institution that issued the disputed payment instrument. We additionally maintain a cross-reference database of email addresses, IPs, and account identifiers associated with chargeback abuse, and reserve the right to share this information with other digital storefronts for the purpose of fraud prevention.

Buyers whose accounts are associated with fraudulent chargebacks will be permanently banned from the service. Any pending or future orders will be cancelled without refund.

4. If a code genuinely does not work

We stand behind the codes we sell. In the rare event that a delivered CDK code does not function as expected, meaning the code is rejected by the official PUBG redemption platform as invalid or already redeemed before delivery, we will work with you and our upstream supplier to resolve the issue. The process is as follows:

• Report within 24 hours of delivery. Contact us via the Contact page with your order number and a description of the issue. If a screenshot or screen recording of the redemption attempt is available, include it, but understand that this material is treated as an initial signal for our investigation, not as proof of a defect on its own. A screenshot showing an "invalid code" error does not, by itself, demonstrate that the code was defective at the time of delivery; the same error appears for codes that have already been redeemed, used on the wrong account or region, or entered into the wrong platform's portal. Reports made after 24 hours cannot be processed because we lose the ability to trace the code with the supplier and platform.
• Server-side verification. All claims of defective codes are verified through our internal records and, where necessary, directly with the upstream supplier and the official platform operator. This verification examines: (a) when and how the code was sourced and delivered, (b) whether the code was used at any point and from where, (c) whether the buyer attempted redemption on the correct platform and region, and (d) whether the supplier or platform records confirm any defect. We rely on this server-side trail, not on user-submitted screenshots, to determine whether a code was genuinely defective.
• Supplier escalation. If our verification confirms a code-side defect, we will escalate the case to the merchant or upstream supplier we sourced the code from. This step typically takes 3 to 14 business days depending on the supplier.
• Resolution. Where the supplier confirms the defect, we will deliver a replacement code free of charge. In the rare case that a replacement cannot be sourced for example, a discontinued event item we may, at our sole discretion, offer store credit equal to the order value. No cash refund will be issued under any circumstance.

Issues that do not qualify for replacement under this section include:

• Buyer redeemed the code on the wrong account, wrong region, or wrong platform
• Buyer changed their mind after receiving the code ("buyer's remorse")
• PUBG account bans, suspensions, or restrictions imposed by KRAFTON, Inc. for any reason, including reasons unrelated to the purchased code
• Code is reported as defective more than 24 hours after delivery
• Buyer claims the code "was for someone else" and that person did not want it
• Buyer is dissatisfied with the in game item, its appearance, its rarity, its rerollable contents (in the case of crates or boxes), or any other subjective quality
• Buyer mistakenly purchased the wrong product and the code has already been delivered
• Connectivity, account, or technical issues on KRAFTON's side preventing redemption

5a. Pre-delivery refund window

Notwithstanding the no-refunds rule for delivered codes, a refund may be requested for any order in which the CDK code has not yet been processed, sourced, or delivered to the buyer. This window exists to protect buyers from being locked into an order before any actual product transfer has occurred.

Specifically, a refund is available where all of the following conditions are met:

• The order is still in an unfulfilled state in our system, meaning the code has not been allocated, sourced from a supplier, or sent to your email address.
• The buyer contacts us through the Contact page or designated support channel before the order is marked as fulfilled.
• The request is submitted in good faith and is not part of a pattern of repeated cancellations intended to test pricing, stock, or our systems.

Once any of the following has occurred, the order is considered delivered for refund purposes and Sections 1 and 6 apply (no refund):

• The CDK code has been emailed to the buyer's address on file
• The CDK code has been made available in the buyer's account order history
• The order has been marked as COMPLETED in our system, regardless of whether the buyer has opened the delivery email

Pre-delivery refunds are processed back to the original payment method only. Stripe refunds typically post within 5 to 10 business days. USDC refunds are returned to the wallet address the payment originated from, on the same chain.

We reserve the right to deny a pre-delivery refund request where, in our reasonable judgment, the request appears intended to manipulate pricing, exploit promotional codes, abuse our sourcing process, or otherwise act in bad faith. Denials of this kind will be communicated with a clear reason.

5B. Limited pre-delivery situations

Refunds may be considered before code delivery, at our sole discretion, in the following narrow circumstances:

• Order paid but not fulfilled within 72 hours. If you have paid for an order and we have not delivered the code within 72 hours of payment verification and the delay is attributable to us, not to a payment-side issue such as an unverified e-Transfer or unconfirmed USDC transaction, you may request cancellation and a refund. Contact us before the 72-hour window expires.
• Out-of-stock item we cannot source. If we are unable to source the code you ordered within 7 calendar days of payment, we will cancel the order and refund the payment in full to the original payment method.
• Duplicate purchase reported before delivery. If you accidentally placed the same order twice and contact us before the second order is fulfilled, we will cancel the duplicate and refund it.

In all three cases above, the refund is processed back to the original payment method only. Stripe refunds typically post within 5 to 10 business days. USDC refunds are returned to the wallet address the payment originated from on the same chain.

6. No refunds on delivered orders, restated

For absolute clarity, and because the nature of the product makes this point essential: once a CDK code has been delivered, the sale is complete and no refund is possible. This is not a customer service position we choose to take; it is a logical and practical consequence of the product being a single-use, electronically transmitted, irrevocable digital good. A CDK code is functionally identical to cash once delivered we cannot "take it back," we cannot "cancel" it, and we cannot prevent it from being redeemed.

Buyers are responsible for retrieving and redeeming their codes in a timely manner. Once a code is delivered to your email address and made available in your account order history, the responsibility for accessing, storing, and redeeming that code rests entirely with you. If you do not retrieve the code from your email within 24 hours, if your email provider marks the delivery as spam, if you lose access to the email address on file, if the code is set to expire and you fail to redeem it within the redemption window set by the official platform, or if any other consequence arises from your own delay in claiming the product, that is not a defect in the code and is not our responsibility. The code was delivered when we delivered it. What happens to it after that point is yours to manage.

We strongly recommend that buyers redeem their codes as soon as they receive the delivery email and check their spam folder if a delivery confirmation does not arrive within minutes of payment. Codes for time-limited events or promotions should be redeemed immediately, as expiration dates are set by the official platform operator and are outside of our control.

By proceeding through checkout and accepting these terms, you confirm that you understand this and that you have selected the correct product, the correct quantity, the correct platform, and the correct region before placing your order. We strongly recommend double-checking your cart before payment.

7. Contact and process

All refund and replacement requests must be submitted in writing through our Contact page using the email option. Email is the official channel for refund-related communication because it produces a timestamped, traceable record that can be referenced throughout the verification process and, where necessary, in any subsequent payment dispute. Requests submitted through any other channel will not be processed.

Our Discord support channel is provided as a faster way to answer general questions, walk through how the redemption process works, or clarify a policy before you make a purchase. Discord is not an approved channel for submitting refund or replacement claims, and any informal claim raised there will be redirected back to the email submission process. This is not a customer service barrier it exists to ensure that every claim is properly recorded, fairly evaluated, and supported by the same evidence trail.

We aim to respond to all refund and replacement inquiries within 3 business days. Complex cases requiring supplier verification may take longer.

8. Severability and updates

If any provision of this Refund Policy is found by a court of competent jurisdiction to be unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect. We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase.